FAQs

Where can I avail the Summer Casual Collection?

This exclusive deal is available only at https://order.skechers.com.ph

Get your pair now because quantities are limited.

Will there be a restock incase the product is already out of stock?

Stand-by for further information if there will be any restock happening, best to get your pair now to be sure.

How to order?
Order in 3 easy steps:
1. Visit order.skechers.com.ph, process your purchase through the site.
2. A confirmation email of your purchase will be sent to you from sales@Skechers.com.ph within 24 hours.
3. Wait for Shipment Tracking Number to be sent by our partner courier. Your order will be delivered to your registered address.


What are the accepted payment methods?

We accept payments via the following:

· Credit Card

· Debit Card

· G-Cash

· Cash on Delivery

Please note that any additional charges for any mobile/bank transactions will be shouldered by customers.

Do you offer discount on volume purchases?

There are no discounts for volume purchases.

Special bundle packages and deals such as free shipping or any freebies shall only apply to orders with payment reflected within the promo period indicated.


How long is the delivery lead time?

Delivery lead time applies depending on the registered address. Please refer to the table below for estimate delivery lead time. (Please note that due to the pandemic, some services may take longer than expected, please bear with us but be assured that we will try our best to deliver on time).


How can I track my delivery?
Our partners courier will provide you a Shipment Tracking Number.

How much is the shipping cost?

Can I change my delivery address?

Change of delivery address is not allowed if order has already been processed. Items delivered that are not received by the customer will be returned to Skechers warehouse. Additional shipping fees will apply for new delivery requests.

Can I change size in case the item does not fit?

Change in size is not allowed when the item/s are already bought and delivered. In special cases, you may arrange this with our customer care but shipment fees will be shouldered by customer.


Can I change the style of the item I bought?

Change in style is not allowed when the item/s are already bought and delivered.


What should I do if the Item I received is damaged? What are your returns policies?

Damaged item/s may be exchanged within 7 days from receipt. Item/s must be unused and must be complete with tags and box when returned. Shipping fee for item replacement shall be shouldered by the customer.


What should I do if the item delivered to me is the wrong size from what I ordered?

Wrong size may be exchanged within 7 days from receipt. Item/s must be unused and must be complete with tags and box when returned.

Who shall we contact in case of delayed delivery?

You may track your delivery through the website of your assigned courier

Or email us at sales@Skechers.com.ph

Can I go to your nearest store to pick-up the item?

No. We only deliver through our partner courier services.